[Remote] Revenue Operations Supervisor
Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, and they are seeking a Cyber Revenue Operations Supervisor. This role is critical in supporting the financial operations of the Cyber Incident Response business, overseeing invoicing processes, and collaborating with various teams to enhance operational efficiency.
Responsibilities
- Oversee the preparation, review, and submission of outgoing invoices for the Cyber Incident Response business
- Ensure accuracy in billing rates, volumes, contract terms, and supporting documentation
- Maintain a strong quality control process to reduce errors and rework
- Serve as the primary point of contact for client questions regarding invoices, billing structures, and supporting details
- Investigate and resolve invoicing discrepancies in collaboration with internal teams such as Project Management, Finance, and Review Management
- Deliver clear, professional communication that enhances client confidence and satisfaction
- Partner with Cyber PMs, Cyber RMs, Billing Analysts, Contracts, and other corporate teams to streamline invoice preparation and approval workflows
- Support onboarding of new specialized or custom billing requirements
- Develop, maintain, and refine revenue forecasts for the Cyber Incident Response business, using invoice data, project pipelines, and historical trends
- Provide regular reporting and insights to leadership regarding expected revenue, variances, trends, and risks
- Collaborate with internal resources to ensure forecasting accuracy and alignment with operational expectations
- Assist in designing and executing transformational projects aimed at improving invoicing speed, accuracy, scalability, and transparency
- Identify opportunities for automation, system enhancements, workflow redesign, and improvements to financial reporting
- Contribute to business cases and requirements for future‑state invoicing tools and platforms
- Provide guidance, coaching, and support to team members engaged in the invoicing process
- Help develop and maintain standard operating procedures, documentation, and training materials
Skills
- 3–5+ years of experience in billing, invoicing, revenue operations, financial coordination, or a related discipline; experience in cyber, technology, insurance, or managed services preferred
- Strong understanding of invoicing workflows, financial controls, and revenue processes
- Demonstrated experience using data to support forecasting, reporting, or operational planning
- Excellent analytical, problem‑solving, and organizational skills
- High attention to detail and ability to manage multiple priorities under tight deadlines
- Exceptional communication skills, including client-facing experience
- Experience in Cyber Incident Response, eDiscovery, or other service models with variable time‑based billing
- Familiarity with ERP systems (e.g., SAP, Oracle), time‑tracking systems, and billing platforms
- Experience with process improvement initiatives or transformation programs
- Ability to translate complex billing structures into clear, actionable information for internal and external stakeholders
Company Overview