[Remote] Senior Account Manager
Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers, ensuring customer satisfaction and maximizing upsell opportunities.
Responsibilities
- Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
- Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
- Investigate, track and resolve customer and client concerns
- Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
- Establish and build strong working relationships with ComPsych’s business leaders and your team members
- Other duties as assigned
Skills
- BS/BA required; Master's degree preferred
- Experience providing strategic account management to large, complex accounts required
- Account management experience in insurance, benefits, healthcare or human resources-related services required
- Proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills and strong attention to detail required
- Stable work history required
- Bilingual Fluency English and French
- Computer literacy in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
- Master's degree preferred
- CRM experience a plus
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Company Overview