[Remote] Senior Account Manager
Note: The job is a remote job and is open to candidates in USA. MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms. In this role, you will own expansion revenue across MirrorWeb's most strategic accounts, orchestrating complex multi-product deals and driving multi-year growth strategies to help modernize compliance without increasing risk.
Responsibilities
- Own expansion revenue and account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes
- Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here
- Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos
- Operate with a "signal over noise" mindset — prioritize what moves the business and customers forward
- Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes
- Communicate clearly and close loops — especially across a distributed team (Austin ↔ Manchester)
- Contribute to a culture of ownership: when something breaks, we fix it
- Own expansion revenue across your portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers
- Build and maintain executive-level relationships with C-suite decision-makers, economic buyers, and procurement — develop comprehensive account plans with multi-year growth strategies and executive sponsorship models
- Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Sales, Finance) for complex enterprise deals — lead pricing discussions and commercial negotiations involving multiple stakeholders
- Maintain accurate pipeline management with detailed opportunity tracking and deliver weekly/monthly revenue forecasts through disciplined risk assessment and deal reviews
Skills
- Proven success in account management or expansion roles within a B2B SaaS scale-up environment — you've owned $750K+ quota and navigated pace, ambiguity, and high ownership
- Demonstrated ability to close complex, multi-stakeholder enterprise deals with C-suite buyers, procurement, and cross-functional committees across 6–12 month sales cycles with $100K–$500K+ deal sizes
- Strong judgment in high-stakes environments where trust matters (regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus)
- Ability to move fast without sacrificing standards — you're comfortable being accountable for outcomes
- Bias to action and follow-through: you don't let important work stall
- Experience selling into regulated financial services (SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers) with understanding of compliance workflows, supervision requirements, or regulatory obligations
- Background in communications governance, supervision, compliance technology, or adjacent domains — archiving, eDiscovery, surveillance, risk management, or RegTech as context
- Experience selling AI/automation solutions where explainability, accountability, and 'human-in-the-loop' positioning are critical to adoption
- Track record building executive sponsorship programs or account-based strategies that drive predictable expansion and multi-year partnership models
Company Overview