[Remote] Senior Client Success Strategist, Enterprise Accounts

Note: The job is a remote job and is open to candidates in USA. Bazaarvoice is a company that creates smart shopping experiences through a global network and enterprise technology. They are seeking a Senior Client Success Strategist to support Enterprise clients by building and nurturing professional relationships, ensuring account growth, and delivering value through their AI-powered solutions.

Responsibilities

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Ensure renewal and growth of each account in your portfolio
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Craft compelling narratives out of performance data to convey our value
• Attend and host relationship building and networking events
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

Skills

• 3+ years experience managing large recurring enterprise deals
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• You are naturally consultative and love to teach complex concepts in a simple way
• You love brainstorming, creative thinking and are an excellent problem solver
• Project management comes easy to you and you have the ability to prioritize and maintain focus
• Deeply analytical and excited to dig into the data
• Not afraid of a complex technical product
• You are energetic, positive, and have a solutions-first approach
• You are unafraid of taking on new responsibilities
• You are self-directed, hard-working, and passionate about what you do
• You have a take control and get things done mindset, and activity that reflects such

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