[Remote] Senior Customer Solutions Engineer I, Named Accounts
Note: The job is a remote job and is open to candidates in USA. Guru is a Series C venture-backed company on a mission to bring clarity to chaos through its knowledge management platform. They are seeking a Senior Customer Solutions Engineer for Named Accounts who will be responsible for leading technical implementations and driving AI adoption for their most strategic enterprise customers.
Responsibilities
- Lead multi-week Proof of Concept, Implementation, and Adoption Improvement projects for Guru's top accounts—the ones that really matter
- Configure advanced Knowledge Agents, design enterprise integrations, and architect solutions that make customers say "wow, I didn't know Guru could do that."
- Lead comprehensive training sessions that transform how Fortune 500 teams work, achieving 100% feature utilization targets
- Work closely with Growth AEs and Customer Experience leaders to ensure your technical wizardry aligns with strategic account goals
- Serve as the escalation point for your named accounts, ensuring every issue is resolved with the urgency these VIP customers deserve
- Your insights from the field directly influence product roadmap and enterprise playbooks—we actually listen to what CSEs learn in the trenches
Skills
- 5-7 years in technical customer success, implementation, or solutions consulting
- Expert-level proficiency with CRM (Salesforce), project management tools, and enterprise software
- Proven ability to manage customer support escalations alongside project delivery
- Experience presenting to and influencing C-suite executives
- Deep understanding of APIs, integrations, and enterprise security principles
- Background with AI/ML technologies or knowledge management platforms
- Experience with support ticketing systems and case management
- Familiarity with AWS, Azure, or other cloud platforms
Benefits
- Employee Incentive Stock Option Plan
- Generous medical benefits package
- Tax-advantaged accounts
- 401k
- Unlimited Flexible Time Off
- Paid Parental, Family & Medical Leave
- Wellness Stipend
- Tuition Stipend
- Guru-sponsored company & team events, no matter where you work
- Thrive After Five: in recognition of our long-tenured employees, Guru celebrates your five year anniversary with a $10,000 personal travel reimbursement
- Again at Ten: in recognition of our long-tenured employees, Guru celebrates your ten year anniversary with a $20,000 personal travel reimbursement
- Flexible hybrid work: Monday-Friday, with autonomy to manage your schedule
- Meaningful travel: 10-15% for strategic customer engagements (not endless road life)
- True influence: Your field insights shape product development and customer success strategy
- Growth trajectory: IC4 role with clear paths for advancement while staying technical
Company Overview