[Remote] Senior Customer Support Engineer - Austin, TX
Note: The job is a remote job and is open to candidates in USA. Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Senior Customer Support Engineer will support Reproductive Health customers throughout the South Region of the U.S., primarily working in Austin, TX, and ensuring best-in-class service by installing, maintaining, and repairing equipment at customer sites.
Responsibilities
- Install, Maintain, and Repair equipment at various customer sites
- Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
- Achieve response time targets to contract customers
- Keep area Team Leader and Area Sales Manager informed of all issues
- Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
- Manage and complete all Service Orders in a timely manner
- Order and maintain appropriate inventory to support the territory
- Provide non-contract customers billable estimates for servicing of instruments
- Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
- Complete expense reports for usage of company credit card
- Complete company assigned training in a timely manner
- Report potential quality issues via the corrective action process
- Travel (post-initial training) would likely be minimal and infrequent
Skills
- BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation
- OR
- AS/AA degree engineering field or STEM or Military Training. 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Excellent organizational and communication skills
- Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
- Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
- Ability to troubleshoot and diagnose complex technical issues
- Strong electro-mechanical skills
- Valid Driver's License
- Experience in MS-Office products
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
- *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Company Overview
Company H1B Sponsorship