[Remote] Senior Partner Solutions Consultant
Note: The job is a remote job and is open to candidates in USA. New Relic is a global team of innovators dedicated to shaping the future of observability. The Partner Solutions Consultant will serve as the primary technical arm for the Partner Sales Go-To-Market engine, ensuring partners are technically capable and successful in delivering observability solutions across the partner lifecycle.
Responsibilities
- Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy
- Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs)
- Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners
- Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems
- Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy
- In collaboration with New Relic Professional Services, you will oversee partner-led project delivery to ensure high-quality outcomes. You will guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets
Skills
- 5+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies
- Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership
- Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority
- Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers)
- Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes
- Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines
- Must be able to speak Spanish
Benefits
- Healthcare
- Dental
- Vision
- Parental leave and planning
- Mental health benefits
- A 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time off
- Other competitive benefits designed to improve the lives of our employees
- Flexible workforce model allowing fully office-based, fully remote, or hybrid work
Company Overview