[Remote] Senior Product Manager, Delivery (Remote)
Note: The job is a remote job and is open to candidates in USA. ezCater is the #1 food tech platform for workplaces in the US. The company is seeking an experienced Senior Product Manager to focus on the ezCater Delivery platform, building a best-in-class delivery experience for customers and partners. This role involves collaborating with cross-functional teams to develop tools and strategies that enhance the delivery experience and ensure customer satisfaction.
Responsibilities
- Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners
- Develop internal tools to ensure our team can effectively monitor and manage delivery partners
- Tell a compelling story using research and data to evangelize the roadmap and vision
- Build deep empathy for ezCater users and become their biggest champion
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences
- Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience
- Create and monitor the ongoing metrics that measure and define success
- Travel to Boston quarterly for planning and business reviews
- Have fun building impactful software with awesome people
Skills
- 5+ years of product management experience, ideally with marketplace experience or delivery logistics
- Experience designing and implementing solutions focused on delivery or logistics
- Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions
- Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions
- Strong teamwork and collaboration skills; you're happy spending much of your day collaborating with team members in different functional areas
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable
Benefits
- Stock options that you’ll help make worth a lot
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- A tremendous amount of responsibility and autonomy
- Wicked awesome co-workers
- Employee meal program (and many more goodies) when you’re in our office
Company Overview