[Remote] Senior Software Engineer
Note: The job is a remote job and is open to candidates in USA. Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Senior Software Engineer designs, builds, and operates cloud-native applications using a microservices and event-driven architecture on Azure, collaborating with product and platform teams to deliver resilient, high-performance solutions.
Responsibilities
- Serve as the senior technical development lead during team projects and sprints
- Develop, test, deploy, and maintain software, while collaborating with team members on product refinements, sprint planning, execution, and reviews
- Own services end-to-end, including defining and meeting SLOs/SLAs, participating in on-call rotations, and leading incident response and postmortems to continuously improve system reliability
- Design and maintain CI/CD pipelines and infrastructure as code (IaC) (e.g., GitHub Actions/Azure DevOps, Terraform), enabling automated, repeatable, and secure delivery across environments
- Integrate AI capabilities into applications, including the use of LLM APIs, retrieval-augmented workflows, or intelligent automation to deliver enhanced product functionality
- Drive quality and reliability engineering practices, including automated testing strategies (unit, integration, contract, performance) and proactive validation techniques such as load testing or chaos engineering
- Develop positive relationships with clients, stakeholders, and internal teams with the ability to discuss problems, solutions, functions, and benefits your work has achieved
- Design and implement microservices-based architecture
- Build and maintain event-driven systems using messaging platforms (e.g., Azure Service Bus, Event Grid)
- Develop and operate REST and asynchronous APIs
- Implement observability (logging, tracing, metrics) using Azure-native tooling
- Ensure resilience patterns (retry, circuit breaker, idempotency, eventual consistency)
- Optimize and manage cloud infrastructure (cost, performance, scaling)
- Contribute to platform standards (API design, service contracts, messaging patterns)
- Provide support for onsite and system emergencies
- Evaluate new technical developments and investments that will advance company objectives
- Transform complex customer requirements into working, maintainable solutions
- Work collaboratively on creative solutions with engineers, product managers, and designers in an Agile (Scrum/Kanban) delivery model
- Perform, design and code reviews
- Assist in preparation of functional and technical documentation to provide troubleshooting to end users
- Investigate and resolve critical application functionality related issues and provide high level support to the Service Desk team
- Process build and pull requests, change form requests, and manage the release of code into production
- Operate as a mentor, offering technical guidance to less experienced engineers on the team, both onshore and offshore
- Perform other position-related duties as assigned
- Assess existing and new technologies that may advance function, performance, or scale
Skills
- Bachelor's degree in computer science, business, or a related field
- 8–10+ years of work experience in the technology industry
- 8–10+ years of work experience designing and implementing large scale distributed systems
- Experience working with agile and iterative project management methodology
- Experience building high-quality user experiences (UI/UX) for high-volume applications
- Experience working with application interface design, modelling, and implementation
- Experience working with all core software development activities, including requirements gathering, design, construction, and testing
- Experience building APIs and services using C#, .NET (Core/.NET 6+)
- Experience with React (hooks, state management, component architecture), TypeScript and modern frontend tooling
- Experience browser testing for desktop, tablet, and mobile applications
- Experience working with source code management such as Visual Studio Online or Gitlab
- Experience leveraging AI tools (Copilot, Claude, etc) and agents in multiple aspects of the software development process
- Experience with Microsoft Azure, including: App Services / Container Apps, Azure Functions, Azure Service Bus, Azure SQL, Azure Monitor / Application Insights
- Experience with modern identity and access management (IAM) solutions, including OAuth 2.0, OpenID Connect, and token-based authentication, and integration with providers such as Azure AD (Entra ID), Auth0, or similar platforms
- Knowledge of security-based design patterns
- Knowledge of DevOps and cloud-based storage, and communication patterns
- Knowledge of current software engineering trends, best practices, and standards
- Experience working with Software as a service (SaaS) providers
- Experience managing cloud-based technology services
- Azure cloud certifications
Benefits
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid or remote work schedule
- Paid Parental Leave
Company Overview