[Remote] Senior Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Scribd, Inc. is on a mission to advance human understanding through its products. The Senior Technical Program Manager will own program strategy and execution across critical business pillars, driving the roadmap and connecting teams to enhance decision-making and operational efficiency.

Responsibilities

• Act like an owner: Be an owner of program strategy and execution across our Data & Analytics and Business Systems pillars, and serve as the connective tissue between those pillars and the partners they depend on
• Build relationships: Our TPM team thrives on collaboration. You will work closely with stakeholders at every level, from engineers to e-staff, and your ability to build trust and align diverse perspectives will be central to what you can accomplish
• Drive strategy: You will dive deep into the how and the why of your programs, developing plans that connect day-to-day execution to where these pillars need to go. Your judgment will shape how decisions get made
• Be a leader: Act as a leader within the TPM team. Identify opportunities to collaborate, share what works, and coach your teammates
• Lead beyond your pillars: Our TPM team also owns cross-company processes like yearly planning. You will contribute to these shared efforts and take a leadership role in shaping them
• Own the complexity: Drive multiple complex cross-functional programs simultaneously, and create scalable frameworks across pillars and functions to track work and communicate progress
• Manage timelines: Lead the delivery timeline for your programs. Proactively identify risks and create mitigation strategies through workflows, communication, or resource allocation
• Measure success: Proactively propose success metrics for yourself and your programs, and identify when those metrics are at risk
• Build to move faster: Use AI and lightweight tooling to reduce the coordination tax on your teams. When you spot a manual, repetitive process, build something better
• Improve how we work: Identify and drive process improvements at the team and cross-team level, so the whole organization delivers at a larger scale

Skills

• 5+ years of experience in a TPM, program management, operations, or equivalent role at a technology company
• A track record of operating independently, leading through ambiguity, and navigating complex organizational dynamics
• A structured approach to your work, paired with the judgment to know when to add process and when to remove it to reduce overhead and drive velocity
• Experience partnering closely with data or business-systems teams, for example analytics, experimentation, data platform, payments, risk, identity, or financial systems
• Strong familiarity with the software development process, working with product and engineering teams from roadmapping through delivery
• Experience working directly with engineers, product managers, analysts, and other subject matter experts
• Hands-on experience using AI in your work, and a clear point of view on how it changes the program management craft. You have already adjusted how you operate because of it
• Experience using data to identify problems and communicate solutions
• The ability to work and partner successfully across multiple functions in an organization
• Excellent communication and interpersonal skills
• Exceptional attention to detail and the ability to understand and articulate the big picture
• Distinctive problem-solving and analytical skills
• You have worked in or alongside payments, risk, fraud, or fintech teams
• You have partnered with data science, data modeling, or analytics engineering teams
• You understand the A/B testing and experimentation process, from design through analysis
• You are comfortable enough in a data warehouse or Business Intelligence environment (for example Databricks, Looker, or Statsig) to answer your own questions

Benefits

• Scribd Flex (flexible work model)
• Comprehensive health, dental, and vision coverage
• Mental health support and disability coverage
• Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
• Paid parental leave and family support benefits
• Retirement matching and employee equity
• Learning and development programs and professional growth opportunities
• Wellness and home office stipends
• Complimentary access to the Scribd, Inc. suite of products
• Enterprise access to leading AI tools

Company Overview