[Remote] Small Business Customer Service Representative (Remote)
Note: The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. As a Small Business Customer Service Representative, you will be responsible for providing superior customer service and a positive experience to customers, managing inquiries, and ensuring accurate account information.
Responsibilities
- Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Skills
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
Benefits
- Bonus
- All full-time employees are eligible to participate in Company benefits, described in more detail [here](https://www.enova.com/culture/#:~:text=Full%2Dtime%20employees%20receive%20medical,and%20dependent%20daycare%3B%20and%20more!).
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company Overview