[Remote] Social Media Manager - Content Specialist
Note: The job is a remote job and is open to candidates in USA. Cypress HCM is looking for a detail-oriented contractor to support a video content feed within their consumer mobile app. The role involves reviewing user-submitted video content to ensure it meets quality and community standards, requiring strong judgment and operational consistency.
Responsibilities
- Review and make daily approval and rejection decisions on user-submitted video content based on established content guidelines
- Identify and escalate grey-area content that requires additional review or policy clarification
- Partner with internal stakeholders to revise and expand content guidelines as new content scenarios emerge
- Source and identify potential content creators across social platforms to expand the contributor pipeline
- Maintain accurate records of moderation decisions to support audit trails and trend analysis
- Identify opportunities to automate or streamline portions of the moderation workflow using AI-assisted tooling
- Provide regular reporting on content volume, approval rates, rejection reasons, and flagged patterns
- You bring the discipline to work through a daily content queue accurately and efficiently, and the initiative to improve the process over time. You spot patterns, ask good questions, and leave systems better than you found them
Skills
- Hands-on experience managing organic social media for a brand, including content publishing, copywriting, and community engagement
- Working knowledge of platform norms, content formats, and best practices across major social channels (Instagram, TikTok, Facebook, etc.)
- Experience in a role requiring high-volume daily decision-making with strong attention to detail
- Strong judgment and comfort making consistent decisions in ambiguous situations
- Organized and self-directed, with the ability to manage a daily workload independently
- Experience writing or maintaining process documentation, guidelines, or playbooks is a plus
- Curiosity about or experience with AI tools is a plus
Company Overview