[Remote] Staff Product Manager, Support Experience
Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, and they are seeking a Staff Product Manager for Support Experience. The role involves building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite and developing feedback loops for continuous improvement of conversational experiences.
Responsibilities
- Create the home for product teams to safely build out, understand and improve their conversational experiences
- Build feedback loops from conversations through improvement recommendations to generating evals and prompts
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products
- Integrate human and AI conversations in the platform so that teams can understand and manage both
- Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and 3rd party use cases
- Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer
- Partner with the Conversation UX team to unlock novel capabilities for the AI agent
Skills
- 12+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision, strategy and roadmap for large scale products
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You've led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Company Overview
Company H1B Sponsorship