[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. SecuriThings, founded by experts in security and IoT, empowers professionals to automate the management of physical security devices for compliance and security. They are seeking a Technical Account Manager who will manage technical aspects of enterprise customer relationships while also providing product support and deployment assistance.
Responsibilities
- Support our enterprise customers, driving adoption, value, and growth across the full customer lifecycle
- Assist CSM’s with Onboarding of new customers and translate their desired outcomes into a clear implementation plan and identify potential technical challenges around the deployment
- Serve as the primary technical escalation point - diagnosing and resolving issues across the full network stack (Layers 1–7), Linux environments, proxies, SSO integrations, and more
- Manage all technical facets of large enterprise accounts, including working directly with customers’ network and security engineering teams
- Collaborate cross-functionally with Product and R&D to escalate issues, drive fixes, and feed customer insights back into the roadmap
- Automate repetitive tasks through Bash/Python scripting and contribute to internal knowledge base and troubleshooting playbooks
- Conduct business reviews, account planning, and drive customer advocacy through references and case studies
Skills
- 3+ years in a Technical Account Manager, Product Support Engineer, or equivalent post-sale technical role
- Extensive full-stack troubleshooting experience (OSI Layers 1–7): networking, firewall rules, TCP/IP, TLS/SSL, and application-layer protocols. Strong networking background is a must; CCNA or equivalent is a plus
- Professional-level Linux experience — comfortable with the command line, log analysis, and system administration. RHCSA or equivalent certification is a plus
- Hands-on Docker experience (deploying, inspecting, and debugging containers and compose stacks) — required
- SQL experience in a professional capacity — writing queries, data lookups, and controlled database operations
- Working knowledge of SSO and identity federation (SAML, OAuth2/OpenID Connect, or similar)
- Solid understanding of how network proxies work (forward/reverse proxy, CONNECT method, SSL inspection)
- Bash and/or Python scripting ability — you automate before repeating yourself a third time
- Experience working with Product and R&D/Engineering teams to drive customer issue resolution
- Familiarity with cloud platforms such as AWS or Azure — understanding of cloud infrastructure concepts (VMs, networking, storage, IAM) as they relate to customer deployments
- Excellent verbal and written English — able to engage confidently with both technical and executive stakeholders
- Kubernetes experience (pods, deployments, Helm, workload troubleshooting)
- Background in Network or Server Operations (NOC, network engineering, or infrastructure ops)
- Familiarity with physical security devices and how they connect (IP cameras, NVRs, access control systems)
- Experience with VMS platforms such as Milestone, Genetec, Avigilon, Exacq, or Lenel
- PKI and certificate management experience (TLS cert rotation, SCEP/NDES)
- Experience with identity platforms such as Keycloak, Okta, or Azure AD
- Extensive experience supporting on-premise applications in enterprise environments
- Familiarity with Ansible for configuration management and automation
Company Overview