[Remote] Technical Account Manager Paper & Pulp - Midwest (WI)
Note: The job is a remote job and is open to candidates in USA. DuBois Chemicals, Inc. is seeking an experienced high-level Paper & Pulp Technical Account Manager to serve as a technical advisor to key customer accounts. The role involves leveraging deep operational knowledge and product expertise to improve customer operations and drive the adoption of DuBois chemistries.
Responsibilities
- Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts
- Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization
- Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer
- Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment
- Educate customers on new features and best practices to drive optimal product adoption and usage
- Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM)
- Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer
- Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer
- Provide regular feedback from the customer to the Portfolio Management and Research & Development teams
- Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability
- Must be able to perform the essential functions with or without accommodation
Skills
- 10+ years' experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required
- Excellent customer service skills to build and maintain positive customer relationships
- Ability to solve customers' technical challenges and assist with improvement process utilizing product knowledge
- Document and communicate service findings for every customer visit within CRM
- Goal oriented and initiative-taking approach to seeking new business
- Critical thinking and problem-solving skills with attention to detail
- Proficient in performing technical/mechanical on-site testing
- Excellent communication (oral, written) and presentation skills
- Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools
- Ability to work independently with minimal supervision
- Ability to travel up to 25% including overnight travel
- Bachelor's degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred
Company Overview
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