[Remote] Technical Operations & AI Automation Specialist
Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to unlock value and create additional revenue streams for organizations. They are seeking a Technical Operations & AI Automation Specialist to scale program operations, improve support experiences, and build AI-assisted workflows for increased efficiency.
Responsibilities
- Execute and improve automation workflows using AI tools, agents, command-line interfaces, and scripting
- Create and maintain structured knowledge content to support AI-assisted workflows, prompt libraries, and knowledge systems
- Triage and resolve technical and operational issues affecting program members
- Investigate problems, identify patterns, and drive root cause resolution
- Partner with stakeholders to define requirements and implement process improvements
- Design and iterate on AI-assisted support experiences, response templates, and knowledge-grounding strategies
- Track recurring issues and identify opportunities for automation and operational efficiency
- Contribute to internal tooling, documentation, and self-service experiences
- Continuously evaluate emerging AI tools and technologies that can improve workflows and increase scale
Skills
- Experience building solutions using modern frameworks, cloud services, APIs, and data services
- Hands-on experience with scripting languages such as Python, PowerShell, Bash, or similar
- Experience working with Git-based workflows and tools such as GitHub and VS Code
- Comfortable using command-line tools and debugging technical issues
- Experience with issue tracking systems such as GitHub Issues, Azure DevOps, or Jira
- Experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude Code, or similar
- Ability to quickly learn new technologies and apply them to operational challenges
- Strong troubleshooting skills and ability to navigate ambiguous scenarios
- Demonstrated ability to identify patterns and drive process improvements
- Ability to manage multiple priorities with minimal direction
- Strong written communication skills and attention to detail
- Experience supporting customer-facing or partner-facing programs
- Familiarity with Azure services and cloud technologies
- Experience with .NET technologies
- Experience building internal tools or automation solutions
- Exposure to prompt engineering, knowledge management, or AI workflow design
- Experience with REST APIs and integrations
- Experience creating reusable templates, documentation, or self-service content
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Company Overview
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