[Remote] Virtual Assistant - New Customer Accounts
Note: The job is a remote job and is open to candidates in USA. Wayline is reimagining property management through the power of AI while emphasizing the importance of human interaction. The Virtual Assistant - New Customer Accounts role involves monitoring AI interactions, directly resolving tenant and customer needs, and managing escalations to ensure a seamless experience for users.
Responsibilities
- AI Oversight: Monitor tenant and customer conversations handled by AI, step in when clarification is needed, and ensure every interaction reflects reliability and professionalism
- Direct Resolution: Address tenant or customer needs firsthand, whether it's clarifying leasing details, confirming maintenance requests, or smoothing over misunderstandings
- Escalation Management: Assess situations quickly and escalate emergencies or high-risk issues to property managers or company leaders without delay
- Human Outreach: Call tenants, property owners, or vendors when a personal touch is required to move things forward
- Coordination & Feedback: Support leasing and maintenance scheduling, while providing feedback that helps improve AI accuracy and service quality
Skills
- Familiarity with property management, leasing, or customer support processes
- Confidence making calls to tenants, property owners, and vendors
- Strong written and spoken English communication skills
- Availability to work standard business hours consistently
- A willingness to learn new software tools and adapt to evolving systems
Benefits
- Competitive compensation (commensurate with experience).
- Flexible remote work environment.
- Opportunity to be part of an ambitious AI-driven company redefining property management.
- Growth potential as our team and customer base expands.
Company Overview