[Remote] Work from Home Inbound Customer Service (State of Wisconsin)
Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. They are seeking a Work from Home Inbound Customer Service Representative responsible for maintaining positive customer relations and handling various product-related concerns.
Responsibilities
- Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
- Navigating through multiple systems and entering information using your keyboard including function keys while speaking with customers on the phone
Skills
- Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
- High level of computer knowledge to navigate through multiple systems and enter information using keyboard including function keys while speaking with customers on the phone
- A PC or Laptop with Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
- Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
- 4GB RAM or installed memory
- 10GB of Free Hard Disk Space
- Dedicated High Speed Internet with Internet Download Speed: 4.0 MBPS and Internet Upload Speed: 2.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Training Requirements: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Benefits
- Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
- Shift Premium pay for 2nd, 3rd, and Weekend shifts
- Holiday Pay for employees returning for their fifth consecutive season
- Safety and Attendance Incentives
- Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
- Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
- Flexible Work Schedules
- Paid training
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
Company Overview