[Remote] XTN-FE51784 | SENIOR SOLUTION CONSULTANT
Note: The job is a remote job and is open to candidates in USA. KMC Careers is a hyper-growth company that is innovative, bold, and ambitious. They are seeking a Senior Solution Consultant to lead Talkdesk Strategic implementations with customers by gathering requirements, designing prototypes, configuring systems, and delivering training.
Responsibilities
- Lead Talkdesk Strategic implementations with new and existing customers, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
- Understand customer business objectives, consult with industry best practices, & document user stories
- Gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
- Good knowledge of Integration using Talkdesk Applications and APIs that include the creation of studio flow, data dips, automation, custom applications within Talkdesk's solution, and/or 3rd party CRM systems
- Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
- Develop visual representation diagrams of the Customer’s end-client journey
- Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
- Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
- Leverage strong technical acumen to identify process and technical solutions dynamically to expected and unexpected situations
- Able to produce technical documentation
- Partner with internal teams such as Product, Support, etc to assure timely delivery of feature requests, bug fixes and support requests
- Participate in the sales cycle as necessary to gather requirements, formulate delivery approach and develop a proposal/SOW
Skills
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 8+ years of experience in Professional Services/Consulting roles or 2+ years in IT Applications Development/Software Product Development or similar role in a fast paced SaaS business
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc
- Familiar with creating and managing Web Services (REST APIs/)
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
- Client management experience highly valued
- Engaging personality, polished verbal and written communication skills and meticulous attention to detail
- A passion for helping people solve problems and proven ability to understand and learn technological concepts
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced startup environment
- CCaas or Contact Center product
- CCaaS, SaaS Certificates
- IVR Call flow development
- Developer / REST APIs
Company Overview