[Remote/WFM] Client Services Rep - 3rd Shift

Job Highlights:

• Start Date: Immediate openings available
• Company: Workwarp
• Position: Client Services Rep - 3rd Shift
• Compensation: a competitive salary
• Location: Remote

  Unique Opportunity for Residents of Carbon and Emery Counties (only) in Utah Power Your Career and Work for a Company That Focuses on Customer First Sign on Bonus $200 Join the PacifiCorp Customer Care Team and work from your home office! We are pleased to offer a unique opportunity this to residents located in Carbon and Emery Counties in Utah. PacifiCorp is seeking customer-centric candidates... to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, diversity, equity and inclusion. We strive to provide our customers a welcoming experience where their questions are answered, concerns are addressed, and they feel we re taking a proactive approach to any issue they may have. Inquiries range from reporting and providing information about power outages, resolve billing questions, complete start/stop service requests, setting up payment arrangements and much more. As a remote customer experience agent, you will provide a wide range of solutions and services to residential and business customers in the six states served by PacifiCorp. Our customer care specialists utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit-related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow up on customer accounts. This position will be considered for remote (work from home) work classification but will be required to participate in required training following hire, which could include onsite training. or the equivalent combination of education and work experience A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience. Basic proficiency with Microsoft Outlook Effective communication and analytical skills to handle escalated customer situations Proficient use of computers Flexible to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday, with potential of overtime All offers of employment are contingent upon the successful completion of a background check and drug screening Remote Requirements Remote work applicants must reside within Carbon and Emery Counties in Utah Ability to commute 1-2 times a month during the training period (first 4 months of employment) and as needed for refresher training to our West Valley City location. Expenses incurred for travel will be reimbursed by the company including mileage, lodging and meal expenses. Self-motivated and disciplined to adhere to a structured schedule High speed reliable internet connection with minimum speed of 100 Mbps (testing available at (cost of internet service is not provided/reimbursed by company) Company-provided computer must be physically connected (hard wired) to a router or modem by a company supplied cable (no wireless connection) The company will provide the following equipment: laptop, docking station, monitors, mouse, keyboard, ethernet cable and headset Training hours for this position are Monday-Friday, 9:15am-6:15pm. for the first 90 days and may include mandatory overtime. Following training, shifts are assigned based on customer need and can be anywhere within our operating hours(7am-9pm M-F, 8am-7pm Saturdays and potential of working holidays) Note: shifts won't change day by day or week by week it will be a set shift and most likely a late morning to early afternoon start time Training will be on site in a location in Price Utah for the first week and remotely following. Commute may be required 1-2 times a month for training to our West Valley City, UT location. o Note: Company will provide reimbursement for mileage or potential overnight lodging. At PacifiCorp, we pride ourselves in providing thorough and detailed job training. Training is taught in phases through a virtual setting. This allows you to learn the material, apply it with live customer interactions and collaborate with other employees. Competitive pay and premium pay available for overtime hours ~ Comprehensive benefits and retirement savings plan (401k) matching 85% of your first 4% and an additional 4% fixed company paid contribution ~ Hands on training, ongoing career development, education reimbursement, environmentally focused ~$76 starting wage with consistent raises every 6 months as training progresses for first 3 years to reach an hourly rate of $32.Wage scale subject to letters of agreement with IBEW Local 57 Spanish speaking pays premium available We value your unique experiences and encourage our employees