Sales Operations Manager (Remote)

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right—not just what's easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology—we build trust, deliver impact, and lead with purpose. Sales Operations Manager Role Overview The Sales Operations Manager plays a pivotal role in enabling and empowering RedHelm's national sales team. By leveraging tools, data insights, and streamlined processes, this role ensures alignment between sales and operations while driving clarity, precision, and performance. Acting as both a strategist and problem solver, the Sales Operations Manager translates data into meaningful action, maintains seamless system administration, and serves as a trusted escalation point for the Sales Ops team. Success in this role depends on collaboration across Sales, Finance, and Operations, working together to deliver the excellence and dependability that define RedHelm's approach.

Key Responsibilities

Data, Reporting, and Insights

• Maintain and manage financial and sales performance data in HubSpot, ensuring accuracy and accessibility for leadership.
• Lead the monthly board deck process, gathering and synthesizing data into clear, compelling reports and supporting narratives.
• Monitor bookings data and deliver timely updates to Sales and Finance leadership.
• Build and refine HubSpot dashboards and reports to support recurring and ad-hoc reporting needs.
• Translate data into actionable insights, surfacing trends, risks, and opportunities that inform leadership decisions.

Team Leadership & Escalation

• Lead and enable the Sales Operations team, setting clear expectations and fostering independence and accountability.
• Serve as the first point of escalation, providing guidance, problem-solving support, and connecting the team with the right resources.
• Provide coaching and feedback to strengthen execution and build team capabilities.

Systems & Tools Administration

• Act as subject matter expert and administrator for HubSpot CRM, ensuring system integrity, configuration, and adoption.
• Oversee DealHub CPQ administration, including adding new products and supporting quoting escalations.
• Partner with Sales and Operations to optimize tool usage and reduce friction in the sales process.

Process & Operations Flow

• Define, maintain, and continuously improve sales processes to ensure smooth handoffs between Sales and Operations.
• Resolve process-related questions and proactively address obstacles to keep work moving efficiently.
• Collaborate with Sales leadership to improve pipeline hygiene, forecast accuracy, and overall sales effectiveness.

Cross-Functional Partnership

• Partner with Finance and Operations to ensure accurate reporting of bookings, cross-sell activity, and revenue forecasts.
• Collaborate with leaders across Sales, Finance, and Operations to align data, reporting, and processes with organizational goals.
• Act as a trusted partner who balances sales objectives with operational readiness and long-term client success.

Skills & Attributes

• Strong knowledge of HubSpot CRM and reporting ; familiarity with CPQ tools such as DealHub.
• Analytical mindset with proven ability to interpret sales data and provide actionable insights.
• Proficiency with Excel or BI tools to support data analysis and reporting.
• Clear and confident communicator who can engage both technical stakeholders and executive leadership.
• Highly organized and detail-oriented, able to manage recurring deliverables and deadlines.
• Proactive problem solver with a focus on improving workflows and reducing friction.
• Strong leadership skills with experience coaching and developing teams desired.

Measures of Success (internal)

• Accuracy, timeliness, and clarity of board decks, forecasts, and reporting deliverables.
• Sales Operations team operating with independence and minimal escalations.
• Smooth administration and