Seasonal Assistant - Information Technology

Job Description

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations. This Seasonal Assistant will work alongside multiple technical teams within the Data Center. Through rotational assignments across IT and Information Security, the Seasonal Assistant will develop a well-rounded understanding of how technology teams collaborate to handle security incidents and security log review. This role offers hands-on exposure to enterprise systems, support on security incidents, working various security alerts, and documentation standards—all while contributing to day-to-day activities under the guidance of experienced technical staff. RESPONSIBILITIES: Under supervision, the Seasonal Assistant may perform a variety of tasks across participating departments, which may include: Assist with routine daily operational and support activities. Participate in monitoring, maintenance, or validation of systems, applications, or automation processes. Work assigned tickets, tasks, or requests following documented procedures. Support remediation efforts related to system maintenance, quality findings, or vulnerabilities. Assist with security incident response and writing up incident analyst comments. Contribute to updating, migrating, or organizing technical or system documentation. Adhere to and learn security incident response, log reviews, Kibana tools, and change management tools and best practices. Specific responsibilities may vary based on departmental rotation and work needs. QUALIFICATIONS: High school diploma or equivalent required. Currently pursuing a degree in Computer Science, Information Systems, Cybersecurity or a related technical field. Interest in software, automation, or IT operations. Basic understanding of technical concepts such as systems, applications, or programming fundamentals. Ability to learn new tools, processes, and technologies quickly. Coursework or personal projects related to programming, testing, or support is a plus but not required. Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively. Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar. Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry. Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach. Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks. Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports. Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades. Occasional travel to other First American Bank locations to assist other branches, Bank functions, and training facilities may be required. This is a seasonal position with a maximum of 25 hours per week with some flexibility in the schedule, based on the volume of work and the employee’s availability. Punctuality is required to maintain First American Bank’s customer service standards.