Seasonal Sales Center Representative – Part-Time

Job Description:

• Responds to all incoming telephone call for Company-wide inquiries
• Sets reservations and holds by working with customers needs/demands
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
• Assists customers with any technical issues experienced with website
• Maintains call center database by entering information into company programs
• Effectively communicates with management and fellow associates
• Regular worksite attendance in accordance with Companys Attendance Policy is required for this position
• Other Duties As Assigned
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Requirements:

• High School Diploma is required
• Some college is preferred
• Previous tele sales experience a plus, but not required
• 2 years prior Call Center experience required
• Retail sales and marketing experience is preferred but not required.
• Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry is preferred but not required.
• Ability to pay close attention to detail.
• Bilingual (English/Spanish) skills are a plus to better support our diverse customer base
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
• Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
• Ability to learn and navigate new software
• Ability to type 30 wpm+

Benefits:

• Generous Paid Time Off offered earn 6 days per year at the start of your hire date
• Paid On-going Professional Development & Training
• 401(k) Plan with employer match
• Rewards & Recognition (Managers Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame)
• Huge Potential for Career Mentorship, Growth and Advancement
• Great Office Hours
• Recognition of Hard Work and Exemplary Performance through numerous compensation practices
• Discretionary bonus based on several factors including property performance