Senior Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The Senior Account Director typically plays a critical role in managing high-value client relationships, particularly with large-scale telecommunications companies, data centers, or cloud service providers. They are responsible for driving business growth, developing strategic partnerships, and ensuring that clients’ needs are met with tailored solutions in Connectivity, Colocation and infrastructure services. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. This role involves leading the sales process, establishing strong relationships with senior executives, and collaborating with internal teams to deliver customized solutions. The Senior Account Director will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction. Location: This role will consider applicants that currently reside in the continental United States in the Eastern and Central Time Zones. Responsibilities: Generate sales revenue by actively promoting Zayo products and services to assigned accounts. Work collaboratively with the clients, their end users, Zayo engineers, product teams and offer management team to find smart solutions to solve your clients’ business objectives. Present proposals and manage customers through the sales process. Attain high Customer satisfaction scores based on excellent customer support, exceptional account management, and professionalism Maintain business relationships with customers, securing existing revenue on long-term commitments and/or selling new services. Apply knowledge of business, customers, industry, Zayo, and services to achieve revenue objectives Develop and successfully execute account strategy, account plan, solution designs, while also building strong relationships. Manage high volume of work while maintaining a high degree of responsiveness and quality. Track, analyze and report on sales performance and activities in Salesforce and other reporting tools. Provide accurate and timely forecasts of sales opportunities and churn events. Develop and maintain records of activity (e.g. tracking meeting notes, client calls, client correspondence (emails, LinkedIn, texts, etc.). Provide accurate and timely information to management. Coordinate closely with other departments to ensure customer satisfaction is maintained and sales metrics are achieved. Collaboratively work with an extensive team and resources, while concurrently performing as an individual with minimal supervision. Qualifications / Skills: Bachelor’s degree in Business, Telecommunications, Engineering, or a related field. Master’s degree preferred. Minimum of ten (10) years of experience in sales or account management in the telecom, cloud infrastructure, or hyperscale data center sectors. Proven track record of successful hunting and driving business growth. Experience working with senior executives and leading cross-functional teams. Strong understanding of telecom infrastructure, hyperscale data centers, and cloud solutions. Excellent negotiation, presentation, and communication skills. Ability to analyze market trends and competitive intelligence to drive strategic decision-making. Ability to manage multiple projects and accounts simultaneously while meeting deadlines. Estimated Base Salary Range: $136,100 - $170,000 USD/annually #LI-REMOTE The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.