SENIOR ANALYST, PROCESS OPTIMIZATION ENGINEERING

Overview

Role: Senior Analyst, Process Optimization Engineering Team (POET) GENERAL DESCRIPTION As a Senior Analyst, Process Optimization Engineering Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving. This role will play a key management role in gathering and analyzing data, designing and building solutions for clients. The role is expected to work on varied projects across the company and with clients leading different industries. It will contribute to the client’s business strategy, aid in the execution of the proposed strategy, become an expert in the client’s organization and industry, and turn data into meaningful insights and transformative solutions.

Responsibilities

Identify Improvement Opportunities Assist process owners in identifying improvement opportunities. Contextualize and conceptualize objectives and needs within the framework of: Mission Statement Mission Leader role definition STRIDES values Manage Operational Information Work with business teams, leveraging technology as needed. Assist process owners in improving current processes and resolving process-related issues. Conduct meetings, collect data, analyze information, and document processes. Study and improve existing processes. Provide education to standardize terminology across areas, departments, and geographic locations. Process Workshops Facilitation Lead process redesign workshops. Facilitate process mapping and business process reengineering. Document objectives, analysis, and conclusions. Provide training on process improvement tools. Assist in documenting policies and procedures resulting from improved processes. Support presentations of improved processes to stakeholders for discussion. Executive and Client Support Support executives responsible for strategic client relationships on process optimization initiatives. Present process improvement initiatives and results to clients at executive levels. Monitor, assess, and recommend solutions for both transactional and strategic issues, including those beyond the scope of work. Develop strong line management relationships to ensure alignment with business objectives. Build strong client relationships based on trust and confidentiality. Audits and Assessments Perform moderately complex audits and assessments of internal processes to ensure compliance. Conduct audits related to: Newly hired employees Technology management Project and program management Supplier management Draft audit reports and present issues with practical cross-functional solutions. Complete assigned audits within budgeted timelines. Identify emerging risks and recommend improvement solutions. Contribute to audit process improvements, including automated routines. Apply internal audit standards, policies, and regulations. Continuously plan for future quality department operations and procedural improvements.

Qualifications

Bachelor’s Degree required Engineering, IT, or Business degree preferred Six Sigma BLACK Belt certification is required KNOWLEDGE, SKILLS, AND ABILITIES Minimum of 5 years of relevant work experience Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred) Knowledge of Business Process Reengineering (preferred) Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred) Excellent verbal and written presentation skills Full English language proficiency Strong analytical and questioning skills to understand client needs and priorities Strong representation and ambassadorship for Qualfon Willingness to travel COMPETENCIES Business and Financial Analysis Business Software Applications Critical Thinking Management Communication Project Management About the company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.