Senior Quality Assurance Tester (ServiceNow)

Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Senior Quality Assurance Tester plays a critical role in ensuring the delivery of high‑quality, reliable technology solutions for government stakeholders. This role is responsible for designing and executing comprehensive test scripts that validate system functionality, performance, and usability across all user stories and project deliverables. The Senior QA Tester delivers expert guidance on QA best practices, collaborates closely with developers and product teams, and provides detailed, actionable testing results. Success in this role requires strong proficiency in Agile methodologies, the ability to manage testing activities within sprint timelines, and a thorough understanding of system functionality prior to development. Job Location: Remote What you will be doing: Develop and execute detailed, end‑to‑end test scripts for all user stories and project components Provide recommendations on QA processes, standards, and continuous improvement Document and communicate clear pass/fail results, including defect details and replication steps Collaborate with developers to review findings, discuss issues, and validate resolutions Participate effectively in Agile ceremonies, ensuring all testing is completed within each sprint Work directly with stakeholders and technical teams to understand requirements and expected system behavior Navigate applications and systems efficiently to ensure full validation of intended functionality Contribute to pre‑sprint readiness by confirming understanding of functionality before development begins Basic Qualifications: US Citizenship is required (required by the federal government for this position). Must be able to obtain a DHS Public Trust clearance. MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. 6+ Years experience in quality assurance testing 3+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item Desired Qualifications: 3+ Years experience in developing and implementing project Software Quality Assurance Plans that conforms to the requirements of the contract. 3+ years experience working autonomously as the lead for all activities involving quality assurance and compliance with applicable regulatory requirements. 3+ years experience conducting regular system quality audits 3+ years experience reviewing and analyzing data and documentation related to system quality. 3+ years experience authoring test scripts 2+ years experience working in an agile environment 2+ Experience creating test scripts for UAT Active DHS or DoW Public Trust clearance Strong experience working in an agile environment Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project. Experience working across multiple projects. Experience with ServiceNow CSM, ITSM, and App Engine Has an active CSA Professional Skills Strong verbal and written communication skills Proactive and highly communicative Good understanding of basic system technologies as they relate to the project deliverables. Experience working in a fast-paced environment Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)