Short Sale Expert - Remote / (U.S. Real Estate Market) LATAM/ US
This is a remote position. We are seeking an experienced Short Sale Expert to join our Sell to Rent team, helping homeowners navigate difficult financial situations when they owe more on their mortgage than their property is worth. This role focuses on guiding homeowners through the short sale process while providing compassionate, consultative support and identifying solutions that allow families to remain in their homes through Sell to Rent options when applicable. The ideal candidate has successfully managed 200+ short sale transactions, possesses strong knowledge of lender negotiations, hardship situations, title issues, foreclosure timelines, and has exceptional communication and homeowner advisory skills.
Key Responsibilities
Homeowner Consultation & Advisory Serve as a trusted advisor for homeowners facing negative equity, financial hardship, or foreclosure risk. Educate homeowners on available solutions, including short sale, Sell to Rent, loan resolution options, and foreclosure alternatives. Conduct discovery calls to understand homeowner financial situations and property conditions. Build trust with distressed homeowners and provide empathetic, solution-oriented guidance. Short Sale Management Manage short sale files from initial homeowner consultation through closing. Collect and review homeowner financial documentation, hardship letters, mortgage statements, and required lender packages. Coordinate the preparation and submission of complete short sale packages to lenders. Negotiate with mortgage lenders, servicers, and loss mitigation departments to obtain short sale approvals. Monitor foreclosure timelines and ensure proactive file management to avoid auction dates. Transaction Coordination & Cross-Functional Collaboration Partner closely with underwriting, title, legal, and transaction coordination teams to move files efficiently through the pipeline. Identify and escalate title curative issues, liens, judgments, HOA balances, and other encumbrances impacting transactions. Collaborate with investor and acquisitions teams to structure viable homeowner solutions. Maintain accurate CRM updates and document tracking throughout the lifecycle of each transaction. Pipeline & Performance Management Manage a high-volume pipeline of distressed homeowner cases while maintaining strong conversion and closing metrics. Follow up consistently with homeowners, lenders, and third-party stakeholders to ensure progress. Maintain compliance with company processes, timelines, and regulatory requirements. Requirements 3+ years of short sale experience in U.S. residential real estate. Proven experience managing 200+ short sale transactions from intake to closing. Strong understanding of: Short sale process and lender negotiations Loss mitigation Foreclosure timelines Mortgage servicing Negative equity situations Title and lien resolution Distressed real estate transactions Experience working with distressed homeowners and sensitive financial situations. Excellent negotiation, communication, and relationship-building skills. Strong organizational skills and ability to manage multiple files simultaneously. Experience using CRM systems and transaction management platforms.
Preferred Qualifications
Experience in distressed property acquisition, or foreclosure prevention. Knowledge of investor-backed residential real estate models. Experience working with institutional buyers or homeowner retention programs. Key Success Metrics Short sale approval rate Homeowner conversion and retention Time to approval/closing File progression and pipeline management Customer satisfaction and homeowner experience Ideal Candidate Profile Empathetic and consultative with homeowners in distress Strong negotiator with lenders and servicing departments Highly organized and process-driven Comfortable working in fast-paced, high-volume environments Skilled at balancing homeowner advocacy with business objectives