Software Engineer, Application Support
About The Company Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to delivering innovative and secure digital solutions to government agencies. We operate at the intersection of technology, innovation, and impact, focusing on modernizing health IT, implementing DevSecOps practices, and creating human-centered digital experiences. Our expertise spans health IT modernization, benefits delivery, intelligent automation, and digital communications, enabling government transformation through scalable and secure solutions. Committed to operational excellence and driven by curiosity, we help our clients navigate complex challenges with clarity, transforming strategic ideas into tangible outcomes. Our team values integrity, impact, and collaboration, fostering a work environment where innovation thrives and meaningful contributions are recognized. About The Role We are seeking a highly skilled Software Application Support Engineer to join our team remotely within the United States. This role involves providing operational and technical support for enterprise applications used by the U.S. Department of Veterans Affairs. The successful candidate will be responsible for maintaining the stability, performance, and security of mission-critical applications that serve Veterans, clinicians, and VA staff. You will work closely with development teams, system administrators, and security personnel to troubleshoot issues, manage deployments, and ensure compliance with federal security policies. This position offers an opportunity to contribute to impactful projects that directly benefit Veterans and healthcare professionals, ensuring the delivery of reliable and secure digital services.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5+ years of experience supporting enterprise software applications in production environments
- Proven experience troubleshooting web applications, APIs, and backend services
- Strong understanding of application architecture, system integrations, and database interactions
- Experience analyzing application logs, system metrics, and utilizing monitoring tools
- Proficiency with SQL and relational database management systems
- Familiarity with Linux or Windows server environments
- Experience supporting applications in cloud or hybrid infrastructure environments
- Knowledge of incident management and service management processes
- Experience working within Agile or DevOps development frameworks
- Familiarity with version control systems such as Git
- Strong analytical, troubleshooting, and problem-solving skills
Responsibilities
- Provide Tier 2 and Tier 3 technical support for enterprise applications, diagnosing and resolving issues promptly to minimize service disruptions
- Monitor application performance, logs, and system metrics proactively to identify and resolve potential problems
- Investigate application errors, performance bottlenecks, and integration failures, performing root cause analysis and implementing corrective actions
- Manage production environments by overseeing application deployments, configuration updates, and operational maintenance activities
- Collaborate with development, architecture, and DevSecOps teams to troubleshoot defects, validate fixes, and coordinate application updates and releases
- Participate in incident response activities and support problem management processes to enhance system stability and prevent recurrence of issues
- Maintain comprehensive technical documentation, including troubleshooting guides, support procedures, and system configurations
- Assist with application releases, ensuring proper testing, validation, and coordination across different environments
- Ensure all support activities align with federal security policies, operational procedures, and compliance standards
Benefits
- Medical, Dental, and Vision insurance coverage
- Health Savings Account (HSA) with company contribution (eligible plans)
- Company-paid Life Insurance, Accidental Death, Short-term & Long-term Disability insurance
- Voluntary insurance options including Accident, Hospital Indemnity, and Critical Care Insurance
- Flexible Spending Accounts for Medical and Dependent Care expenses
- Paid Time Off (PTO) and company-paid holidays
- 401(k) Retirement Plan with company matching contributions
Equal Opportunity Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national