Sr. Collections Trainer (Remote)
Date: Apr 22, 2026 Location: Greenville, SC, US, 29601 Company: Purpose Financial Brand: Purpose Financial Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Position Summary The Collections Trainer reports to Senior Manager, Collections Operations & Training and is responsible for coordinating initial and on-going training activities within the Collections Department while driving and ensuring a service-oriented and professional working environment. The Collections Trainer ensures that Collections employees are trained on Purpose Financials collection practices, strategies products, policies & procedures. The Collections Trainer will enhance the competencies of individual employees by planning and conducting training programs that will boost employee’s workplace performance in alliance with the company’s core values. The Collections Trainer will be responsible for performing training needs assessments, planning, delivering curriculum and learning materials for supporting all phases of training interventions. Job Responsibility Relationship Building/Customer Experience:
- Build strong relationships with current and prospective Collection agents.
- Monitor and measure the QA trends for improvement and act on needed areas of training.
- Working with the collection management team, our L&D team as well as others in the creation and update of training material for collections.
Performance Promoter:
- Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance.
- Holds team members accountable to individual and team collections goals.
- Trains and coaches team members on effective collections techniques.
- Motivating and inspiring the team to work together and surpass their potential.
- Periodically evaluating ongoing programs to ensure that they reflect any changes.
- Direct structured learning experiences and monitor their quality results.
Operations:
- Responsible for assisting in the management of the agents KPI’s metrics.
- Guides daily, weekly, monthly focus of goals and objectives.
- Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources.
- Identify training needs by evaluating strengths and weaknesses.
Training:
- Instruct and ensure team members are trained and adhere to company policies and procedures.
- Teach and validate understanding of collections policies and standard of procedures.
Job Responsibilities Cont. Accountability:
- Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies.
- Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc.
- Assist management by providing instructions on company procedures, policies, practices, and computer systems.
- Lead by example in a hands-on and approachable manner.
- Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives.
Compliance: