Sr. Endpoint Support (Desktop) Engineers - Remote
Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits. This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians. Responsibilities:
- Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
- Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
- Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
- Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
- Manage endpoint provisioning, configuration, deployment, and lifecycle management.
- Assist with endpoint security, device compliance, software deployments, and policy management.
- Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
- Document technical solutions, standard operating procedures, and best practices.
Qualifications:
- 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
- Experience supporting enterprise Microsoft Windows environments.
- Strong knowledge of:
- Microsoft 365 (O365)
- Active Directory
- Microsoft Intune
- Windows Autopilot
- Endpoint Management
- Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
- Excellent customer service, communication, and interpersonal skills.
- Experience mentoring or supporting junior technicians and acting as an escalation resource.
- Ability to work independently in a remote environment while supporting Central Time business hours.