Sr. Manager, Global WFM & Scheduling Platforms
About the position There couldn't be a better time to join Alo's Retail Operations team. As we continue the rapid global expansion, our Retail Tech Enablement team sits at the center of our growth, enabling scalable store operations, labor efficiency, and a consistent, elevated customer experience across every region we operate in. This role is an enterprise leader responsible for defining, scaling, and executing Alo’s global WFM and Retail Operations strategy through WFM & scheduling platforms. This role is at the forefront of driving consistent global execution through aligned labor scheduling practices brought to life through our scheduling platform. This team drives labor scheduling tool improvements, labor model architecture optimization at scale, and aligns our auto-scheduling capability to our retail operating model.
Responsibilities
- Own and evolve our WFM platform strategy, aligning labor planning and allocation to business strategy and labor driver demand.
- Establish global WFM platform framework and scheduling standards to ensure scalability, consistency, and peak period readiness across a growing store fleet.
- Measure schedule effectiveness KPIs and leverage data to drive labor model and auto-scheduler optimization.
- Implement and govern labor models, scheduling rules, and compliance configurations within WFM systems; drive continuous improvement as store operations, labor laws, and business needs evolve.
- Lead downstream labor testing and validation when POS, timekeeping, payroll, or sales-attribution systems change, ensuring schedule accuracy, labor integrity, and payroll outcomes are protected.
- Ensure ongoing compliance with labor laws, predictive scheduling ordinances, working-time regulations, and company policies across all markets; partner with HR and Legal to operationalize an enforceable compliance strategy.
- Lead WFM implementation activities for new market launches, accounting for operational differences, local labor law requirements, and new store formats.
- Own and manage relationship and business operations with scheduling platform providers.
- Establish clear expectations, succession plans, and development pathways to build long-term functional capability across a globally distributed team.
- Foster a culture of accountability, innovation, data-driven decision-making, and continuous learning within the WFM organization.
Requirements
- 6+ years of progressive retail-specific workforce management, labor planning, or related experience within a large, complex, multi-unit retail organization.
- Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.
- Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.
- Deep expertise in workforce planning, forecasting, scheduling, and labor optimization methodologies.
- Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.
- Strong understanding of labor laws, predictive scheduling ordinances, and compliance requirements across multiple geographies.
- Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.
- Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.
- Willingness to travel domestically and internationally as business needs require.
Nice-to-haves
- Experience with Legion strongly preferred.
- Background in premium, omnichannel, or globally expanding apparel, lifestyle, or specialty retail.
Benefits
- performance bonuses
- long term incentives
- a PTO policy
- many other progressive benefits