Student Services Specialist – The Hub, Enrollment Management

About the position Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here! The Office of Enrollment Management comprises five functional areas, including The HUB - a one-stop student service center that provides individualized, professional and highly efficient enrollment services to students and families. The HUB and the other offices within Enrollment Management, including the Office of Admission, University Registrar’s Office, Student Financials and Enrollment Systems,, and the Office of International Education, work together to provide students, families and the campus community with student support and administrative services from the time of recruitment, to enrollment and all the way through graduation. The HUB staff are responsible for delivering comprehensive services and counsel for matters related to financial aid, billing and payments, ID cards, and registration and academic records with the goal of supporting and enhancing Carnegie Mellon’s recruitment, retention and persistence goals. The Student Services Specialist (SSS) provides information, resources and services to students and parents in The HUB and works in partnership with the Assistant Directors in our centralized student servicing center. At the front counter, on the phone and via email, the SSS responds to questions from current and graduating students regarding enrollment processes, financial aid, student loans, billing and student account payment, and the sometimes complex intersection of these areas. The SSS is expected to seek out information within Enrollment Management or on campus in order to redirect student inquiries, if needed. This position attains an understanding for the inner-workings of the university environment, while offering and expecting opportunities for taking initiative and process improvement.

Responsibilities

• Provide answers to inquiries from the University community via phone, email and in-person regarding Enrollment Management services, which includes Student Accounts Office, Student Financial Aid Office, University Registrar’s Office and Enrollment Systems.
• Informed on the following processes and can assist students and parents with the financial aid process and eligibility requirements, basic registration information regarding cross registration, add/drop process, withdrawal and leave of absence, change of grade, etc.
• Responsible for the day to day operations of the ID Card Services station.
• Training new staff members and student ambassadors.
• Participate in on campus events.
• Collect check and scholarship payments and provide students with receipts.
• Provide services including, student requests for on demand/walk in transcripts, documents for financial aid and other enrollment forms.

Requirements

• A high degree of sensitivity and comfort in working in a cross-cultural environment
• Well-honed interpersonal skills, accuracy and attention to detail, and flexibility
• Knowledge of university enrollment procedures as well as a service-oriented approach to helping students and parents.
• Associate's degree required; combination of education, training and experience will be considered
• Minimum up to one year administrative and customer service experience required; previous university experience preferred
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
• Successful completion of a pre-employment background check
• Applicants for this position must be currently legally authorized to work for CMU in the United States.
• CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.
• Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Nice-to-haves

• previous university experience preferred

Benefits

• Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions.
• Unlock your potential with tuition benefits , take well-deserved breaks with ample paid time off and observed holidays , and rest easy with life and accidental death and disability insurance.
• Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access , and much more!
• For a comprehensive overview of the benefits available, explore our Benefits page .