Systems Engineer II
Do you enjoy problem-solving and implementing solutions? Does working in a highly collaborative environment excite you? Join our Enterprise Client Engineering team! Our Enterprise Client Engineering (ECE) team is responsible for designing and implementing systems that run a variety of operating systems on virtual and physical infrastructures. As an industry leading team, we work to increase productivity and security while decreasing cost, downtime, and repetitive tasks. Partner with the best As a Systems Engineer II, design, build, and maintain a secure, scalable Mac ecosystem for Akamai's global workforce. Deploy and manage a critical service connecting thousands of endpoints. Analyze, research, and resolve complex technical issues focused on MacOS. Create and update technical and procedural documentation. Collaborate with engineers on testing, implementation, problem resolution, and liaise with the Solution Center. As a Systems Engineer II, you will be responsible for: Administering, configuring, and maintaining Akamai's global macOS fleet with Mobile Device Management tools, primarily Workspace One. Designing, implementing, and optimizing automated deployment workflows while managing updates for macOS and third-party software to enhance security and reliability. Developing, testing, and maintaining robust automation scripts (Bash/Zsh, Python, or Swift) and custom installers to streamline administration, enforce configurations, and automate macOS software deployments. Collaborating with the InfoSec team to enforce security standards across macOS devices while preserving an optimal user experience. Serving as the Tier 3 escalation point for macOS issues, analyzing root causes, documenting solutions, and occasionally providing after-hours support. Monitoring system health, performance metrics, and compliance logs across the enterprise macOS fleet proactively ensures optimal functionality and compliance. Do what you love To be successful in this role you will: Have a high school diploma or a technical degree, another related field or its equivalent Have 5 years experience in enterprise systems engineering, with a dedicated focus on macOS administration at scale (10,000+ endpoints). Demonstrate expertise in Workspace One or comparable MDM tools and Apple Business functionalities. Demonstrate expertise in Zsh/Bash scripting, Python knowledge, and managing installer package creation and ongoing maintenance tasks. Demonstrate expertise in macOS architecture, file systems, security frameworks like TCC and MDM profiles, and enterprise management practices. Understand enterprise networking concepts (TCP/IP, DNS, VPNs) and Identity Providers (Okta, Azure AD, Ping) integrated with macOS systems. Demonstrate professional expertise and comprehension regarding these operating systems. About us At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!