Team Member, Closing Agent Vendor Management
Overview
Are you ready to take your career to the next level? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team. This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… Recruit new qualified vendors to be added into the database Maintain professional relationships with vendors Update county coverage area, products and fees Review performance and quality of vendors Communicate with vendors regarding performance and quality Work with vendors to ensure adherence to ServiceLink processes and expectations WHO YOU ARE You possess … Basic Excel knowledge Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements Excellent customer service and communication skills The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients A penchant for excellence. You will use your strong attention to detail to maintain our quality standards The ability to work independently and as a part of a team
Responsibilities
Proficiency using ServiceLink operating systems and internal search engines Adhere to company policies and procedures Maintain professional relationships with vendors Make necessary updates to vendor profiles, as needed Update county coverage area, fees, products and base schedule information for vendors, as needed Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps Monitor vendors for overall performance and counsel, as necessary Recruit new qualified vendors to be added into the database Help seek resolution to any billing/payment inquiry Maintain team folders Ability to assist vendors with all aspects of their daily work, as needed Meet production goals and accuracy requirements Follow up for appointment updates and other vendor-related task, as needed Answer incoming phone calls Work directly with other internal departments, as needed Perform all other duties as assigned
Qualifications
High School diploma or equivalent required Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required) Detail oriented, efficient and organized Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements Must be able to work overtime if needed Must be able to multi-task Knowledge of basic functions of a smartphone