Tech Support Representative
About the position About Us: Vision Government Solutions is a leading software & services company providing cutting-edge property tax and appraisal software to Towns, Cities, and Counties across the United States. Vision is at an incredible inflection point of growth and has been rapidly adding clients to our community. We are looking for exceptional individuals to join our Support team specific to our DataScout division. Summary of Role & Responsibilities Master DataScout’s applications, primarily OneMap, to swiftly resolve client issues Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution Schedule and conduct on-site/ virtual presentations and training sessions Review all written materials and websites to better promote company to the customers. Document all client interactions and time. Lead onboarding projects across products. Develop and maintain training materials and guides Test new software solutions and new releases when requested Foster effective communication company-wide Stay informed about emerging technologies Develop a complete understanding and comprehension of all product lines Data entry from support help desk and other associated software in place Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets.
Responsibilities
- Master DataScout’s applications, primarily OneMap, to swiftly resolve client issues
- Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution
- Schedule and conduct on-site/ virtual presentations and training sessions
- Review all written materials and websites to better promote company to the customers.
- Document all client interactions and time.
- Lead onboarding projects across products.
- Develop and maintain training materials and guides
- Test new software solutions and new releases when requested
- Foster effective communication company-wide
- Stay informed about emerging technologies
- Develop a complete understanding and comprehension of all product lines
- Data entry from support help desk and other associated software in place
- Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets.
Requirements
- Bachelor’s Degree preferred or equivalent work experience in a technical field
- Proven ability to network with peers and associated business groups
- Strong self-starter with an exceptional work ethic who has a passion for learning and commitment to exceeding goals
- Excellent customer service skills, including written, verbal, and organizational communication skills
- Receptive to guidance and willing to learn
- Ability to learn new software quickly and thoroughly
- A born instructor eager to learn and share your knowledge.
- Confident and engaging public speaker comfortable with large audiences
- Able to effectively triage and troubleshoot simultaneous support and training requests
- Proficient in Microsoft Office and Excel
- Barrier-breaking attitude – someone who does what it takes to make things happen even when there is resistance
Benefits
- Vision offers life, health, dental, and vision plans, as well as a 401(k)-matching program and paid time off.