Tier 2 Systems Administrator (Remote)
A Denver-Based Tech Firm is seeking an experienced Tier 2 Systems Administrator! WHAT WE DO Soaring Tech is a scrappy team of pragmatic and entrepreneurial-minded geeks, who align client technology with existing strategy. We are passionate about building strong, stable, and scalable tech foundations for clients' unique organization goals. Soaring was founded in Denver in early 2016 with a mission to simplify and automate systems and processes for its clients. THE OPPORTUNITY As a Tier 2 Systems Administrator at Soaring Tech, you will play a pivotal role in maintaining, securing, and optimizing our clients' cloud-based and physical infrastructures. You will be responsible for configuring and administering cloud solutions, ensuring the reliability and performance of macOS, Chromebook, and Windows-based systems, physically installing networking devices and servers, and providing expert guidance to the IT team and our clients. This opportunity is 80%-90% remote, with occasional onsite visits to client locations. WHAT YOU WILL DO
- Update user permissions, mailboxes, distribution lists, shared folder access, software licensing, and onboarding/offboarding.
- Manage device permissions, updates, configurations, local admin access, and MDM installs in a Mac environment.
- Administer and troubleshoot IaaS solutions using platforms such as Azure.
- Troubleshoot and configure Google Workspace products (Google Drive, Gmail, Calendar)
- Troubleshoot end user devices, including Mac, Google Chromebook, and Windows.
- Ensure that best practices are followed when implementing services in the cloud.
- Configure and troubleshoot email clients on both desktop and mobile devices.
- Administer virtualization platforms like VMware or Hyper-V.
- Assist with configuring and maintaining networking including both on-premise and cloud infrastructure.
- Identify and report networking issues as necessary.
- Coordinate with Senior Network Engineers to resolve issues.
- Configure and maintain backups for cloud systems and end user devices.
- Regularly test and update disaster recovery procedures.
- Create and maintain detailed documentation of system configurations, processes, and best practices.
- Mentor and provide guidance to junior team members.
- Collaborate with team members to support and align IT services with client needs.
- Provide advanced configuration and support for Google Workspace, including user management, security settings, and integration with third-party tools.
- Support and manage Chrome OS and Chromebook environments, including device enrollment, policy enforcement, and troubleshooting.
- Administer and maintain macOS systems, including software deployment, system updates, user permissions, and integration with MDM solutions.
WHAT YOU WILL BRING TO OUR ORGANIZATION
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- 5+ years of experience in IT systems administration, with a focus on cloud-based infrastructure and SaaS environments.
- Proven experience administering Google Workspace, including user and group management, Chromebook management, security settings, and integration with third-party tools.
- Relevant experience with configuring IT services in Azure or AWS.
- Familiarity with Windows Server, Active Directory, and file server management are a plus.
- Google Certifications are a strong plus.
- Group Policy and/or SQL Server experience is a plus.
- Experience with basic Mimecast configuration changes is a plus.
- Ability to articulate complex technical concepts in layman's terms.
- Strong written communication skills.
- Self-directed, self-motivated, and capable of managing own projects.
- Experience with SaaS IT services such as Office 365, Google Workspace, including email, user, and group management.
- Experience with VMWare and Hyper-V is a plus.
- Experience with cloud identity providers and/or MDM solutions.
- Experience with PowerShell and shell scripting for automation and system management is a plus.
- Experience migrating traditional on-premise infrastructure to the cloud is a plus.
- Experience in K-12 IT environment is a plus.
WHAT OUR ORGANIZATION IS PROVIDING
- Expected annual salary range of $70,000 - $90,000
- Healthcare (Gold ACA PPO Plan).
- Remote work.
- Average 35-hour work weeks: we believe employees work more effectively when they have time to recharge.
- Flexible work schedule.
- Paid Time Off.
- Paid Holidays
- Professional Growth Opportunities
Soaring Tech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, gender identity, national origin, disability, genetics, veteran status or other legally protected characteristics. In addition to federal law requirements, Soaring Tech complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilitie