UX Advisor – Remote-First
🚀 Be part of a movement to change the way Europe pays In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever. With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 16 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good. 🔎 What's in it for you Shape UX at European scale, not just for one app As a UX Design Advisor for Member Apps, you will guide and support our partner (member) banks across Europe in integrating Wero into their existing banking apps. You ensure that each implementation strikes the right balance between our design vision and the member’s own design system, resulting in experiences that are consistent, intuitive, and compliant. Through clear guidance, best practices, and ongoing collaboration, you enable members to deliver seamless integrations so that every user of Wero enjoys the same high-quality experience, regardless of the app, bank, or country they’re in. 🐝 About the team You’ll join the Wero UX & Product team, at the crossroads of UX design, program follow‑up and stakeholder management. You will work closely with: Member banks’ UX and Product teams – your main partners to implement and refine the wero experience in their mobile banking apps. EPI Product & Design teams – to align on UX standards, bring back insights from implementations, and improve our guidelines and pattern library. Programme / Delivery teams – to track progress, manage dependencies and escalate risks when needed. The team’s mission is to ensure that every bank’s implementation of wero is coherent, user‑friendly and aligned with our central UX standards, while keeping a constructive and pragmatic relationship with each member. 💥 Your impact As a UX Design Advisor, you will: Coordinate UX certification for member banks: Maintain an up‑to‑date view of each bank’s UX status across features and countries, from first proposals to certified experiences, and keep stakeholders aligned. Review and challenge member designs against Wero standards: Compare member flows and UI with our central UX guidelines and pattern library, identify gaps and risks, and document clear, actionable feedback. Drive follow‑up and resolution of UX gaps: Coordinate feedback loops, clarifications and iterations with member banks, ensuring agreed improvements are implemented and re‑assessed until ready for certification. Enable banks with clear, practical materials: Contribute to guidelines, best‑practice examples, checklists, walkthrough videos and member‑facing decks that make our standards easy to understand and apply. Feed real‑world insights back into the product: Bring recurring issues, learnings and user feedback back to EPI product and design teams, and propose improvements to documentation, patterns and standards. Turn complex topics into simple messages: Translate UX and technical constraints into structured, accessible communication for non‑design stakeholders, and escalate blocking points in a timely, constructive way. Leverage user research and data: Organise or relay user research (e.g. usability tests, post‑launch feedback) and convert insights into concrete recommendations for member UX improvements. 💻 Technology stack Figma, Miro, Jira, Confluence, Slack. 🕵🏻♀️ To succeed, you should meet at least 70% of these requirements Strong communication skills Excellent written and spoken English; additional EU language is a plus. Confident in presenting to senior stakeholders (banks, internal leadership). Collaboration & stakeholder management Proven experience collaborating with external partners or clients (ideally banks or large enterprises). Ability to handle misalignments diplomatically while protecting the UX vision. UX / Product mindset Solid understanding of user‑centred design principles (UX and UI). Ability to read and challenge user flows, wireframes, and UI designs. Organisation & follow‑up Structured approach to tracking many parallel workstreams (multiple banks, features, countries). Comfortable managing status overviews, follow‑up actions, and deadlines. Nice to have Experience in payments, financial services or fintech, or with member banks. Familiarity with tools such as Figma, Miro, Jira, Confluence, Slack. Previous experience in program management / account management / design operations in addition to design. 🪜 If this looks like you, the recruitment steps are: A first call with one of our recruiters An interview focused on the mission and your expertise An interview focused on our company skills Hopefully, an offer you can’t refuse ⛔ Turn back if … You’re looking for a purely “hands‑on design” role drawing screens all day, with little stakeholder interaction. You’re uncomfortable challenging senior stakeholders diplomatically or handling ambiguity in complex programmes. You don’t enjoy tracking multiple parallel workstreams and following up rigorously over time. Otherwise apply! 🫶 Our commitment to equal employment opportunities EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.