Business Analyst Customer Engagement & Power Platform

• About the position::

• Velosio is looking for a Business Analyst to be an integral member of the Customer Engagement/Apps & Automate team.

We are seeking a Business Analyst (BA) to join our Customer Engagement (CE) and Apps & Automate practice. This role is critical to assuring delivery quality, reducing project risk, and ensuring successful outcomes across Dynamics 365 and Power Platform implementations. The BA will play a foundational role in Analysis & Design (A&D) and throughout delivery by translating business needs into clear, structured, and build-ready requirements and backlog artifacts. This role directly addresses key delivery challenges related to scope clarity, client expectations, and change management.

• Who we are::
• At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.

Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services. We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business. Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Atlanta, Georgia, Velosio’s 400 employees serve over 4,000 clients. Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.

• Your day might look like::
• Requirements & Analysis
• Lead requirements gathering sessions with clients and internal stakeholders
• Work with Lead Functional Consultants to translate business needs into clear, structured functional requirements
• Develop:
• Business process flows
• Detailed use cases
• User stories with acceptance criteria
• Ensure all requirements are complete, testable, and traceable

A&D Phase Leadership

• Serve as a core contributor during Analysis & Design (A&D)
• Produce build-ready backlog aligned to approved scope
• Partner with Lead Functional Consultants and Solution Architects to:
• Validate solution design
• Ensure feasibility and alignment to requirements
• Drive requirements sign-off and traceability

Backlog Ownership & Quality Control

• Own and maintain the functional backlog throughout delivery
• Ensure all backlog items:
• Tie directly to approved requirements
• Include clear acceptance criteria
• Are ready for development without ambiguity
• Review and approve backlog items prior to build

Testing & Validation

• Perform unit testing and functional validation of developed solutions
• Ensure delivered functionality aligns with:
• Documented requirements
• Defined use cases
• Acceptance criteria
• Support UAT preparation and issue triage

Change Orders & New Scope Definition

• Lead requirements definition for:
• Change orders (COs)
• Work orders (WOs)
• Ensure new scope is:
• Clearly defined and documented
• Estimated accurately
• Approved before build begins

Cross-Functional Collaboration

• Work closely with:
• Functional Consultants
• Technical Consultants / Developers
• Project Managers
• Practice Leadership
• Act as the bridge between business stakeholders and delivery teams

What you'll bring:: Required:

• 3–7+ years of experience as a Business Analyst in consulting or technology delivery
• Experience with:
• Dynamics 365 CE (Sales, Customer Service, Field Service) and
• Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
• Strong experience in:
• Requirements gathering
• User story creation
• Backlog management (Azure DevOps or similar)
• Proven ability to create clear, structured, and actionable documentation

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