Client Success Advocate

Overview

HRchitect, a leader in HR technology consulting, is seeking a proactive and client-focused Client Success Advocate to strengthen relationships within our existing client base, ensuring satisfaction, retention, and growth. This position plays a critical role in managing client relationships, handling escalations, identifying cross-sell and upsell opportunities, and ensuring seamless contract renewals. As a Client Success Advocate, you will be responsible for maintaining accurate and up-to-date client data within Salesforce, identifying client references in collaboration with our Service Delivery team, and supporting Account Executives by providing strong client advocates throughout the sales cycle.

Responsibilities

Client Relationship Management Serve as the main point of contact for assigned clients, ensuring satisfaction and maintaining long-term relationships. Address client needs, resolve issues, and manage escalations promptly and effectively to ensure continued engagement and client satisfaction. Coordinate with internal departments to provide clients with timely and efficient service. Contract Renewal and Growth Drive contract renewals, collaborating closely with clients to understand needs and propose solutions that support their evolving requirements. Identify and pursue cross-sell and upsell opportunities, working with Sales and Service Delivery teams to offer clients additional services that align with their HR technology goals. Account Monitoring and Updates Provide continuous account updates and maintain accurate client information in Salesforce, ensuring all activity, issues, and touchpoints are documented. Work closely with Account Executives, providing insights on client accounts, recent activity, and any identified expansion opportunities. Reference Management Collaborate with Service Delivery to identify satisfied clients as potential references, updating Salesforce with their referencability status. Assist Account Executives in selecting appropriate client references to support the sales process, ensuring prospects receive valuable insights from trusted client advocates. Qualifications 3+ years of experience in client success, account management, or sales support within a B2B environment, with strong preference to candidates whose experience falls in the Human Capital Management space. Strong knowledge of Salesforce for account management, reporting, and client updates. Excellent relationship-building, communication, and problem-solving skills. Ability to manage multiple clients and tasks effectively in a fast-paced environment. Knowledge of HR technology services and trends is a plus. High aptitude in a 100% remote environment which also requires synchronous collaboration at a very fast pace Ability to work in the Eastern US or Central US Time Zones Responsibilities and requirements of this role may extend beyond items listed on this document and may be changed or reassigned at any time at the discretion of management.