Help Desk Support Engineer
• Requisition ID: 2730
- Standard Title:
- Required Security Clearance: No Security Clearance Required
- Location: Remote
- Work Type: Remote
- Shift: First
- Referral Eligibility: Eligible
- U.S. Citizenship Required? Yes
Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role offers a rewarding and impactful opportunity to provide technical support and procurement lifecycle oversight. Essential Duties and Responsibilities
- Oversee the procurement lifecycle, including vendor negotiations, acquisition strategy development, and compliance with DoD procurement policies.
- Provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
- Troubleshoot software issues, manage user access, and support cloud-based IT applications.
- Demonstrate strong customer service and documentation skills.
Required Qualifications
- An Associate's degree in information technology, Computer Science, or a related field -OR- a minimum of 3 years of equivalent experience in contract administration.
- Demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
- Experience with IT help desk ticketing systems, remote desktop support, and incident response.
Preferred Qualifications
- CompTIA A+ certification.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
Required Education and Experience Equivalency
- Associate's degree in information technology, Computer Science, or a related field.
- 3 years of equivalent experience in contract administration.
Required Certifications
- None specified.
Required Security Clearance
- No Security Clearance Required
Pay & Benefit Highlights
Compensation
- Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
- Employee referral bonuses up to $10,000 per hired referral.
- Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
- 100% company-paid medical premiums for employees and eligible dependents.
- Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
- 100% company-paid dental premiums for employees and eligible dependents.
- 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
- 100% company-paid premiums for short-term disability.
- 100% company-paid premiums for long-term disability.
- 100% company-paid premiums for accidental death & dismemberment (AD&D).
- 100% company-paid premiums for life insurance up to $200,000.
Retirement
- 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
- 401(k) pre-tax and Roth options.
Leave
- Up to 20 days of flexible paid time off (PTO).
- 11 paid floating holidays.
Work-Life Balance
- Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).
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