[Hiring] Patient Services Representative-Medical Assistant @CommonSpirit Health
Role Description As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.
- Manage phone customer service and distribute communications.
- Handle patient information like demographics, insurance verification, and appointment scheduling.
- Process referrals, authorizations, pre-registrations, and other clerical tasks.
- Communicate results, enter medication requests, and document in the Electronic Health Records.
- Answer, screen, and process a high volume of incoming calls professionally.
- Schedule and cancel patient appointments for multiple providers.
- Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria.
- Update patients on the status of their referrals or authorizations.
- Communicate complex exam preparation instructions to patients and physicians' offices.
- Send out accurate and complete communication to healthcare providers.
Qualifications
- High School Graduate General Studies and experience with computer systems, including web-based applications, upon hire.
- High School GED General Studies and experience with computer systems, including web-based applications, upon hire.
- 1-3 years minimum of two (2) years experience in a patient-focused healthcare environment or high volume multichannel contact center, upon hire.
- Satisfactory completion of a formal Medical Assistant program or military training equivalent to an accredited Medical Assistant program, upon hire.
- Certified Medical Assistant AAMA, upon hire.
- Certified Clinical Medical Assistant, upon hire.
- Certified Medical Assistant AMCA, upon hire.
- Certified Medical Assistant NHA, upon hire.
- National Certified Medical Assistant NCCT, upon hire.
- Registered Medical Assistant, upon hire.
- National Registered/Certified Medical Assistant NAHP, upon hire.
- Registered Medical Assistant AMT, upon hire.
- Basic Life Support - CPR, upon hire.
Requirements
- Must live in or around Erlanger/Lexington Kentucky.
- May be required to attend training or meetings on site.
- Possess exceptional communication skills.
- Meticulous attention to detail and strong organizational skills.
- Proficiency in relevant systems and adaptability in handling information.