[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. Storable is redefining property management for specialty real estate, focusing on self-storage and related industries. The Account Manager is responsible for ensuring client satisfaction, managing account risks, and driving product adoption and retention among Storable’s Risk partners.
Responsibilities
- Build and maintain strong, long-term relationships with assigned partners
- Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies
- Clearly communicate partner needs and risk mitigation requirements across internal teams
- Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership
- Identify growth opportunities by analyzing product usage, performance trends, and partner needs
- Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty
- Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities
- Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience
- Leverage CRM and Client Success tools to track engagement, account health, and retention metrics
Skills
- 3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry
- Experience with consultative selling and identifying upsell and cross-sell opportunities
- Strong relationship management skills with a proactive, partner-first mindset
- Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong)
- Highly organized, detail-oriented, and operationally disciplined
- Strong problem-solving skills with the ability to assess risk and develop proactive solutions
- Self-motivated with the ability to operate effectively in a fast-paced environment
- Adaptability to changing priorities, processes, and business needs
- Willingness to travel to client sites and industry events as needed
- Property & Casualty license, or willingness to obtain one
- All applicants must be currently authorized to work in the United States on a full-time basis
- Bachelor's degree preferred
Benefits
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Company Overview