[Remote] Customer Service Representative, Behavioral Health (Shift: Mon-Fri 11:45AM-8:15PM EST)
Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, and they are seeking a Customer Service Representative in Behavioral Health. This role involves advocating for members, assisting with claims understanding and resolution, and educating members on health resources.
Responsibilities
- Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
- Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
- Anticipates customer needs by answering unasked questions
- Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
- Performs financial data maintenance as necessary
- Explains member's rights and responsibilities in accordance with contract
Skills
- 1+ years of experience in a healthcare, call center environment
- Experience using Microsoft Office products' specifically Excel, Outlook, and Word
- High School Diploma or GED
- Previous Behavioral Health, Medical, or Insurance background
- Experience working from home in a remote role
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- Additional details about available benefits are provided during the application process and on Benefits Moments.
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