[Remote] Customer Success Associate, US DOD (Army)
Note: The job is a remote job and is open to candidates in USA. Dataminr is a mission-driven company that provides AI-powered intelligence solutions. As a Customer Success Associate, you will drive product adoption and customer satisfaction for the First Alert product, focusing on the needs of the US Army and public sector clients.
Responsibilities
- Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
- Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
- Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
- Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
- Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
- Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
Skills
- Bachelor's degree or equivalent relevant experience in a related field, 3-5 years of customer success/account management experience. Specific experience supporting the public sector, including but not limited to Federal Civilian agencies
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
- Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
- High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
Benefits
- Generous PTO and sick leave
- Company equity
- Flexible work arrangements
- Offices all over the world to foster collaboration
- Robust employee resource group (ERG) network
- Manager development programming
- Professional development funds
Company Overview