[Remote] Enterprise Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Regrello is a dynamic startup focused on revolutionizing automation in manufacturing and supply chain. They are seeking an Enterprise Customer Success Manager to serve as a strategic partner for complex enterprise customers, overseeing the entire customer lifecycle and driving successful adoption of their AI-driven platform.
Responsibilities
- Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers
- Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization
- Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation
- Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention
- Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy
- Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation
- Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally
Skills
- 5+ years of experience in Customer Success, Professional Services, or Consulting with a well-known enterprise SaaS solution
- Proven ability to partner with and present to senior client executives and cross-functional stakeholders
- Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
- Strong project management skills, including scope control, timeline ownership, and executive-ready reporting
- Familiarity with leading Customer Success strategies for onboarding, adoption, and long-term value realization
- Demonstrated ability to thrive in fast-paced, high-growth environments, with a willingness to wear multiple hats
- A strategic, customer-centric approach to problem solving to drive business value, not just resolve tickets
- Deep curiosity and fluency with AI and emerging technologies, with the ability to translate tech into customer outcomes
- Confidence challenging norms, working independently, and operating with a high degree of ownership
Benefits
- Equity options
- Comprehensive health benefits
- Significant equity ownership
- Comprehensive healthcare benefits, including 100% coverage for individuals and families (medical, dental, vision, life)
- Quarterly in-person company offsites to build connection, alignment, and momentum
- Flexible, hybrid/remote work setup
- Flexible remote work environment
Company Overview
Company H1B Sponsorship