Remote Lead Management & Admissions Support (Part-Time)
About Brentwood University Brentwood University is an American and French higher education institution offering 100% online programs for working professionals worldwide. Our programs include professional certificates and graduate degrees such as MBAs and DBAs, with specializations in high-demand fields including Artificial Intelligence, Environmental Sustainability, Healthcare Management, Finance, and more. Our student base is international, with learners from across Africa, the Middle East, Europe, and the Americas. Position Overview We are seeking a highly organized and reliable individual to manage and follow up with prospective student leads. This is not a sales role — it is a process-driven, follow-up-intensive position. A core part of this role is consistent communication over time:
- Following up with leads across days, weeks, and months
- Ensuring no prospective student is lost due to lack of follow-up
- Maintaining a structured and organized lead pipeline at all times
This is a remote, part-time position with flexible hours, including evenings or weekends if preferred.
Key Responsibilities
- Manage and track all inbound leads in a structured and organized manner
- Conduct consistent follow-up with prospective students over time via telephone, email and Whatsapp
- Respond promptly and professionally via email and messaging platforms
- Maintain accurate and detailed records of all communications
- Ensure no leads are missed or left without follow-up
- Guide prospective students through early-stage program questions
- Work within a CRM system (HubSpot or similar)
Profile & Skills Required This role is highly organization-driven. Strong structure and follow-up discipline are essential.
- Fluent English required (written and spoken — this will be assessed)
- Exceptional organizational skills (most important requirement)
- Ability to manage multiple leads and follow-ups simultaneously
- Strong written communication — clear, professional, structured
- High level of reliability and consistency
- Ability to follow processes and maintain organization over time
- Comfortable working independently in a remote environment
- Experience with CRM systems (HubSpot, Zoho, etc.) is a plus
Location Fully remote. Candidates may be based anywhere, with preference for Europe or nearby time zones. Application Requirement To be considered, please complete the screening questions below. Applications without completed responses will not be reviewed. Job Type: Contract Pay: $20.00 - $30.00 per hour Expected hours: 10 – 15 per week Application Question(s):
- A prospective student submitted a form but has not replied after your first message.
Explain exactly how you would follow up over time (days, weeks), and how you would ensure this lead is never forgotten. Work Location: Remote Apply To this Job