[Remote] Senior Project Manager
Note: The job is a remote job and is open to candidates in USA. Avex E-commerce is a rapidly growing eCommerce agency that partners with merchants in the fashion, lifestyle and premium products space. They are seeking a Senior Project Manager to drive intricate eCommerce strategies, ensuring successful launches of Shopify Plus websites by collaborating closely with clients and internal teams.
Responsibilities
- Review all sales notes and documents to understand specific client needs
- Determine the onboarding plan in collaboration with the client
- Set up all necessary tools and ensure team access
- Coordinate all workshops, check-ins, and presentations
- Create Avex-branded decks and ensure use of branded templates by the team
- Cultivate and maintain strong client relationships
- Understand client needs, objectives, and challenges
- Develop and maintain a weekly and monthly meeting schedule based on client needs for support, oversight, and opportunity
- Collaborate with the team to create detailed project plans, including deliverables, responsibilities, dependencies, timelines, and costs
- Ensure alignment of plans with project objectives and client expectations
- Fully manage and control implementation of project plans
- Inform teams promptly of any deviations from the plan
- Implement change control processes to manage scope changes and reduce scope creep
- Possess strong understanding of Ecommerce, Retention, CRO, and UX best practices
- Use product knowledge to answer client questions concisely
- Identify risks and dependencies during project scoping and budget/timeline management
- Have in-depth knowledge of Shopify Plus capabilities
- Confidently address client technical questions and identify risks/dependencies
- Specialize in platform migrations to Shopify from Magento, Salesforce, and custom platforms
- Understand data modeling, mapping, and migration practices
- Communicate effectively with technical team members and vendors
- Delegate tasks appropriately and understand proper resource assignment
- Define and communicate Task Acceptance Criteria clearly to internal and client teams
- Create timelines with milestones and estimates to ensure timely and budget-conscious delivery
- Support the production team with access and information needed for efficient execution
- Conduct thorough QA with the Quality Assurance team to meet acceptance criteria
- Act as the final product approver, ensuring quality standards are met before client delivery
- Manage and communicate client feedback clearly and apply it appropriately
- Oversee client budget and track workload and time of strategists, designers, solutions, and developers weekly
- Support team in time management and task prioritization
- Ensure team awareness of budget and accurate time tracking
- Validate that estimates are fair and accurate, discussing conflicts with the client
- Protect clients from being billed for internal issues that required additional budget due to Avex errors
- Stay updated on ecommerce and departmental trends and tactics
- Implement and share best practices within the team
Skills
- Proven experience as a Technical Project Manager, Solutions Architect/Engineer, or Technical Lead with a focus on eCommerce platforms, preferably in a retail or consumer-facing industry
- Experience with Shopify required
- Bachelor's degree in computer science, information technology, business administration with a focus on eCommerce or digital marketing, or a related discipline
- Demonstrated leadership experience and ability to lead cross-functional teams in a fast-paced environment
- Experience with Magento, Salesforce and/or custom platform migrations preferred
Benefits
- 401K with company matching
- Remote (Optional / Hybrid)
- Untracked PTO and sick days
- Paid holidays
- At home WiFi monthly stipend
- Aetna Healthcare, Dental, Vision
- Wellness Reimbursement
Company Overview