[Remote] Service Operations and Solutions Architect
Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. They are seeking a Service Operations and Solutions Architect to architect, design, and govern service operations and solutions, ensuring high-quality delivery and operational efficiency.
Responsibilities
- Architect, design, and govern service operations and solutions across the full lifecycle: design, transition, operations, and continuous improvement
- Write and review high-quality, efficient, and scalable code to support service automation, tooling, integrations, and operational improvements
- Drive governance frameworks ensuring compliance with organizational policies, regulatory requirements, security standards, and industry best practices
- Manage and optimize service and product portfolios, ensuring services are scalable, supportable, cost-effective, and business-aligned
- Engage directly with customers, including senior leadership, to gather business requirements, provide technical consultation, and design tailored solutions
- Lead the delivery and governance of multiple Statements of Work (SOWs) across large enterprise environments
- Handle multiple applications and projects simultaneously, ensuring high-quality delivery, operational efficiency, and customer satisfaction
- Define operational requirements (SLAs, OLAs, KPIs) and enforce standards across services
- Represent service operations and solution architecture in governance boards, customer steering committees, and architecture review boards (ARBs)
- Lead operational readiness, service transition, capacity planning, and continual service improvement initiatives
- Mentor technical teams on operational excellence, coding standards, service governance, and architectural best practices
Skills
- Bachelor's Degree in Computer Science, Information Technology, Engineering or a related field
- Seven (7) years of experience in IT service operations, service management, solution architecture or a related occupation
- Experience must include (5) years in the following skills:
- Managing multiple applications and services concurrently in complex enterprise environments
- ITSM frameworks (e.g., ITIL v4), governance models (e.g., COBIT, ISO 27001), and operational compliance standards
- Cloud platforms (Azure, AWS, or GCP), hybrid environments, and service management tools (ServiceNow, Jira Service Management)
- Platform engineering, DevOps/SRE practices, and automation
- Financial management for service portfolios and contract governance
Benefits
- 100% Telecommuting allowed from a home office anywhere in the U.S.
- Competitive compensation package at McKesson as part of our Total Rewards
- Annual bonus or long-term incentive opportunities may be offered
- McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category
- If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]
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