[Remote] Social Media Analyst
Note: The job is a remote job and is open to candidates in USA. Sphere Digital Recruitment Group is seeking a Social Intelligence Analyst to join a growing insights team supporting a major pharmaceutical client. The role involves transforming social, digital, and competitive intelligence into strategic recommendations that shape communications and business decisions for global healthcare brands.
Responsibilities
- Conduct ongoing social listening, monitoring, and issue identification across pharmaceutical and healthcare conversations
- Analyze social, digital, and competitive intelligence to uncover trends and business opportunities
- Develop audience segmentation and stakeholder mapping to support communications and engagement strategies
- Deliver reporting on brands, disease areas, competitors, conferences, and industry events
- Measure social media performance across organic and paid channels, providing actionable recommendations
- Build and maintain reporting dashboards while identifying opportunities for automation and process improvements
- Design measurement frameworks and KPIs aligned with client objectives
- Create compelling data visualizations and presentations that translate complex data into clear business insights
- Collaborate with strategy, creative, and account teams to support client programs and strategic initiatives
Skills
- 3+ years of experience in social listening, digital analytics, market intelligence, or insights
- Hands-on experience with tools such as Brandwatch, Talkwalker, Meltwater, Sprinklr, Tableau, Looker Studio, GA4, or similar analytics platforms
- Experience analyzing both social conversation data and social media performance (organic and paid)
- Advanced Excel or Google Sheets skills, including data analysis and quality assurance
- Strong analytical thinking with the ability to transform complex datasets into clear, actionable recommendations
- Excellent presentation and communication skills with experience sharing insights with internal teams and clients
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Experience within pharmaceutical, healthcare, or another highly regulated industry preferred
- Familiarity with pharmaceutical communications, competitive intelligence, and conference reporting is a plus
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