[Remote] VIP Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. Growe is a company that values teamwork and adaptability, and they are seeking a VIP Customer Support Representative. The role involves providing high-level support to VIP clients and ensuring 24/7 coverage, specifically handling night shift operations.
Responsibilities
- Provide premium, high-level support to VIP clients via chat, email, phone (when needed)
- Ensure 24/7 coverage, specifically handling night shift operations
- Respond to customer inquiries promptly and professionally
- Resolve complex issues efficiently while maintaining VIP service standards
- Escalate technical or high-priority cases to relevant departments when necessary
- Monitor customer accounts and proactively identify potential issues
- Meet KPIs related to response time, resolution time, and customer satisfaction
- Adapt to rotating schedules, including weekends and holidays
- Ensure smooth shift handovers between day and night teams
Skills
- Upper-Intermediate level to advanced of English (fluent written and spoken)
- Fluent Spanish speaker
- Previous experience in customer support
- Excellent organizational skills and ability to prioritize in order to meet deadlines
- Excellent teamwork skills with strong communication skills
- Ability to work in a fast-paced environment and under pressure
- Problem-solving skills
- Experience handling live chat and email interactions will be considered an advantage
Company Overview